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Perform Supplements LTD - 2019

Company House Number - 11815815

VAT Registration No - 328 2663 92


General enquiries;

information@performsupplements.co.uk

Return to address; 

88 Chipping Cross

Clevedon 

BS21 5JF

SHIPPING & RETURNS

SHIPPING POLICY

UK mainland delivery will be sent by Royal Mail at £2.99 for second class delivery and £5.50 for first class delivery. 

Please ensure that you provide a valid street address where somebody will be available to receive the parcel between 9am and 5pm as the courier service cannot provide specific delivery times. If you are unlikely to be at home during those hours, please provide an alternative address.

Orders are dispatched from our premises and delivered in 1 – 5 working days.

Please be aware orders placed over Bank Holiday weekends will be processed the next working day. 

​​RETURN & EXCHANGE POLICY​

If you are not satisfied with your purchase and would like to return the goods, please contact us within 14 days of purchase to inform us of your decision to return the item(s). If your refund request is approved, you will be required to return the item(s) to Perform Supplements in original condition within 28 days of approval for a replacement, exchange or refund.

If you receive your order and find that it has been damaged, is defective in any way or is not the item which you ordered, we will arrange a replacement or refund.  In the event of this occurring or for any other returns enquiry, please contact sam.puckle@performsupplements.co.uk for further instructions. Please do not return an item without informing us and please ensure that all returned goods are clearly marked with your name and order details.

If returning an item to us which we are not liable to collect at our cost (for example if you ordered the wrong flavour etc.), we suggest that you retain proof of postage for your own records in the event of the item/s failing to reach us. Please note that we do not issue refunds if the product has been opened.

PLEASE NOTE: Returned products must meet the following criteria to be eligible for a refund:

1. The item must be in resalable condition, unsoiled and with no damage to the container, lid, seal or label.
2. The item must be unopened.
3. The item must be in the original packaging.
4. The item must be returned within 28 days of purchase.